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General Terms and Conditions (T&C)


  • Scope:
    These General Terms and Conditions apply to all orders and deliveries between Phone Heaven Zone and the customer.

  • Ordering:
    By submitting an order, the customer bindingly declares their interest in purchasing the selected products. The contract only comes into effect when Phone Heaven Zone confirms the order and payment has been received.

  • Prices and Payment Terms:
    All prices are in Euros and include the statutory value-added tax. Payment is made in advance by the chosen payment method. In the event of late payment, Phone Heaven Zone reserves the right to charge reminder fees and default interest.

Shipping Terms for the Phone Heaven Zone Shop:


  • Shipping Methods and Duration:
    We offer various shipping methods to ensure that your order arrives safely and on time. The expected shipping duration is typically 4 to 9 working days (due to high demand, it can take up to 2 weeks). Please note that the specified delivery time refers to working days and does not include holidays.

  • Shipping Costs:
    Shipping within Germany, Austria, and Switzerland is free. We also offer free worldwide shipping without any additional costs.

  • Shipping Confirmation:
    Once your order has been shipped, you will receive a shipping confirmation by email. This contains tracking information so you can monitor the progress of your delivery.

  • International Deliveries:
    We offer free worldwide shipping. Please note that no additional costs such as customs duties, taxes, or fees apply to international orders.

  • Delivery Address:
    Please ensure that you provide the correct delivery address. We are not responsible for deliveries to incorrect or incomplete addresses. Carefully check your delivery address before finalizing your order.

Contact Information:


Contact Details:

Phone Heaven Zone

Website: 

  • https://www.phoneheavenzone.com/

Phone Heaven Zone 

  • Phone Heaven Zone / Razvan Brezan 
  • Eichendorffstrasse 4 
  • 74343 Sachsenheim 
  • Baden-Württemberg 
  • Germany 
  • USt-IdNr.: DE364391048 

Tel: +491795304964 

Email: support@phoneheavenzone.com 


  • Returns and Exchanges:
    Customers have the right to return or exchange ordered products within 30 days of receipt, provided the products are unused and in their original packaging. The customer bears the cost of the return.

  • Disclaimer:
    Phone Heaven Zone is not liable for damages resulting from improper use of the products. Any liability for indirect or consequential damages, lost profits, or subsequent damages is excluded.

  • Data Protection:
    The data protection provisions of Phone Heaven Zone govern the processing and storage of customer data. The customer agrees to the processing of their personal data in accordance with the data protection provisions.

  • Final Provisions:
    Should individual provisions of these T&C be or become ineffective, the effectiveness of the remaining provisions remains unaffected. The place of fulfillment and jurisdiction for disputes arising from the contractual relationship is the location of Phone Heaven Zone.

These General Terms and Conditions come into effect on 19.05.2023 and may be updated from time to time. Please check regularly for any changes.

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