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Right of Withdrawal:

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. If you have ordered multiple goods as part of a single order, the withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last item.

To exercise your right of withdrawal, you must inform us (Phone Heaven Zone / Razvan Brezan, support@phoneheavenzone.com, Eichendorffstrasse 4,74343, Sachsenheim, Baden-Württemberg, Germany) by means of a clear declaration (e.g., a letter sent by post, or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in no case will you be charged fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To Phone Heaven Zone / Razvan Brezan, support@phoneheavenzone.com, Eichendorffstrasse 4,74343, Sachsenheim, Baden-Württemberg, Germany

Withdrawal Statement I/We () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

Ordered on ()/received on ()

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.


  • General Information:
    You have the right to withdraw from this contract within 30 days of receiving the order for the specific reasons mentioned below. For the purpose of our assessment, we may request evidence in the form of photos or videos. Refunds are processed within 14 days from receiving the returned product via the payment method used.

Return Policy:


  • Damaged Items:
    If you receive a damaged item, please contact our customer support immediately. We will arrange a return and send you a replacement at no additional cost.

  • Incorrect Model:
    If you receive a different model than ordered, please inform us right away. We will facilitate the return and ensure you receive the correct model.

  • Shipping Delay:
    If your item is not shipped within 30 days of the order date, you are entitled to a full refund.

  • General Satisfaction:
    We encourage our customers to carefully review the product information and ask questions before making a purchase.

To initiate a return, please contact our customer support with your order number and the details of the issue within 30 days of receiving the product.


Contact Information:


Contact Details:

Phone Heaven Zone

Website: 

  • https://www.phoneheavenzone.com/

Phone Heaven Zone 

  • Phone Heaven Zone / Razvan Brezan 
  • Eichendorffstrasse 4 
  • 74343 Sachsenheim 
  • Baden-Württemberg 
  • Germany
  • USt-IdNr.: DE364391048 

Tel: +491795304964 

Email: support@phoneheavenzone.com 


To exercise your right of withdrawal, please inform us with a clear statement (e.g., letter, fax, email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, but it's not mandatory.


Consequences of Withdrawal:


If you revoke this contract, we will refund all payments, excluding delivery costs, within 30 days from the day we receive your notice of withdrawal. You will bear the transport costs for the return. The refund will be processed only after the items have arrived at our warehouse. For this repayment, we will use the same payment method you used for the original transaction.


Important Note on Returning Items:


Please email us first before returning any items. Do not send the item to the address mentioned on the website. This address is not the warehouse address where we accept returns. Contact us in advance to get the correct return address and further instructions. Please accept your order upon delivery by DHL or the respective delivery company and do not refuse it. To initiate a return, please contact us via email to receive a return label. After receiving the label, you can proceed with the return according to our return policy on our website. Please note that refusing to accept the package can affect the refund process, and it may not be possible to be eligible for a refund in this case.
To process your refund, we may request the return tracking code. This helps us confirm the receipt of the goods. Upon verifying the return, your refund will be processed promptly.

It is the customer's responsibility to provide a correct and complete delivery address when placing an order. Our company is not responsible for any losses or delays caused by the provision of an inaccurate or incomplete address. In the event of a faulty address or non-delivery of the package, a refund or replacement cannot be guaranteed. We urge our customers to carefully review their address details to avoid such issues.


We appreciate your understanding and cooperation.

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