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12-Month Guarantee – Your Purchase Protection

At Phone Heaven Zone, we prioritize quality and customer satisfaction. That’s why we offer a 12-month limited guarantee on all eligible purchases.

What Does the Guarantee Cover?

Our 12-month guarantee applies to all original purchased products and includes:

  • Manufacturing defects (e.g., faulty MagSafe compatibility, defective buttons, poor material quality)
  • Material or workmanship defects (e.g., weak adhesive, loose stitching, broken clips)
  • Product failures under normal usage conditions

If your product experiences any of these issues within 12 months of purchase, we will replace it free of charge with a new product of the same model and style.

What Is Not Covered?

Our guarantee does not cover:

  • Normal wear and tear (scratches, fading, slight color changes)
  • Accidental damage (drops, water exposure, heat damage)
  • Loss or theft of the product
  • Damage due to improper use, third-party repairs, or unauthorized modifications
  • Promotional items, free gifts, or giveaway products

If an identical replacement product is unavailable, we may offer an equivalent alternative. Refunds are not included under this guarantee.


How to Submit a Guarantee Claim

To file a warranty claim, please follow these steps:

  1. Take a high-resolution photo or video clearly showing the defect.
  2. Provide your order number and purchase details for verification.
  3. Email our customer service team at support@phoneheavenzone.com with the required information.

Our team will review your request and provide a replacement if eligible.


Care Instructions for Product Longevity

Phone Cases & Accessories

  • Wipe the product with a soft microfiber cloth and mild soap.
  • Avoid prolonged exposure to direct sunlight or extreme heat.

Smartwatch Bands & Jewelry Accessories

  • Keep away from moisture, lotions, and chemicals.
  • Store separately to prevent scratches.

Laptop & Tablet Cases

  • Clean the product with a damp cloth and allow it to air dry.
  • Do not place heavy objects on the case.

Need Assistance?

For warranty inquiries or additional information, contact us at:
📧 support@phoneheavenzone.com

Phone Heaven Zone – Your Trusted Source for Premium Tech Accessories.


The 12-Month Guarantee Applies to All Our Product Categories

No matter what you purchase, all the product categories listed below are covered under our guarantee.

iPhone Cases & Protection

  • All iPhone Cases (Slim, rugged, clear, and wallet cases)
  • Luxury iPhone Cases (High-end materials & exclusive designs)
  • Exclusive iPhone Case Collections (Limited editions & unique styles)
  • Personalized iPhone Cases & Accessories (Custom designs & engravings)
  • ClearShield iPhone Cases (Transparent protection for your iPhone)
  • Screen & Camera Protectors (Tempered glass & lens protection for iPhones)

Audio Accessories & Wireless Technology

  • AirPods Cases & Accessories (Protective covers & add-ons)
  • Headphones & Earphones (Wireless & wired models)

Charging & Power Solutions

  • MagSafe & External Batteries (Wireless charging & power banks)
  • Car Chargers, Cables & Mounts (Fast-charging solutions for vehicles)
  • Charging Stations & Accessories (Multi-device charging hubs)

MacBook & Tablet Protection

  • MacBook & Laptop Cases, Screen Protectors & Accessories
  • iPad & Tablet Accessories (Covers, keyboards & display protection)

Smartwatches & Wearable Technology

  • Apple Watch Bands, Cases & Screen Protection
  • Smartwatches & Sports Bands

Photography & Device Stands

  • Photography Accessories (Tripods, selfie sticks & smartphone lenses)
  • Phone, Tablet & Laptop Stands & Holders

Smart Home & Lifestyle Gadgets

  • Smart Home Integrations & Lighting (Smart bulbs, LED strips & automation tools)
  • Travel Gadgets, Gaming Accessories & Bluetooth Speakers

Security & Everyday Accessories

  • AirTag Holders, Straps & Cases
  • Wallet & Card Holders for Smartphones