Shipping Policy for Phone Heaven Zone

Shipping Service Name:

Free Worldwide Shipping

Delivery Time:

Total Delivery Time: 7 — 11 business days

Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)

Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun

Transit Time:
7 — 9 days, shipped: Mon – Fri

Customer Shipping Cost:
Free shipping applies to all shipping locations and carrier service levels in this shipping service.

Coverage:

Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland

Delivery Location:
At the customer's address

Delivery Time:
Destinations: All destinations
Transit Time: 7-9 days
Cost: Free shipping ($0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD / €0.00 / CHF 0.00)

Advantages: Enjoy complimentary shipping on all orders with reliable delivery. Handling time is 0-2 days, and transit time is 7-9 business days. Total delivery time is 7-11 business days.

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Shipping Service Name:

Insured Shipping + Skip The Line (Process My Order First)

Delivery Time:

Total Delivery Time: 6 — 10 business days

Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)

Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun

Transit Time:
6 — 8 days, shipped: Mon – Fri

Customer Shipping Cost:
Flat fee applies to all shipping locations and carrier service levels in this shipping service.

Coverage:

Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland

Delivery Location:
At the customer's address

Delivery Time:
Destinations: All destinations
Transit Time: 6-8 days
Cost: $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD / €2.95 / CHF 2.87

Advantages: Get prioritized processing and insurance for your order, ensuring faster and secure delivery. Handling time is 0-2 days, and transit time is 6-8 business days. Total delivery time is 6-10 business days.

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Shipping Service Name:

Priority Express Shipping

Delivery Time:

Total Delivery Time: 5 — 9 business days

Order Cutoff Time:
12:00 AM (GMT+01:00) Central European Standard Time (Berlin)

Order Handling Time:
0 — 2 days, fulfilled: Mon – Sun

Transit Time:
5 — 7 days, shipped: Mon – Fri

Customer Shipping Cost:
Flat fee applies to all shipping locations and carrier service levels in this shipping service.

Coverage:

Countries:
United States, United Kingdom, Canada, New Zealand, Australia, Germany, Austria, Switzerland

Delivery Location:
At the customer's address

Delivery Time:
Destinations: All destinations
Transit Time: 5-7 days
Cost: $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD / €9.95 / CHF 9.66

Advantages: Fastest delivery with high-priority processing. Ideal for urgent orders. Handling time is 0-2 days, and transit time is 5-7 business days. Total delivery time is 5-9 business days.

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Currency:

All shipping prices are based on Euros (EUR). The local shipping currency for each country is adjusted according to the live currency exchange rate at the time of purchase. This ensures that the shipping cost reflects the current exchange rate for:

• USD (United States Dollar) for the US
• GBP (British Pound) for the UK
• CAD (Canadian Dollar) for Canada
• NZD (New Zealand Dollar) for New Zealand
• AUD (Australian Dollar) for Australia
• EUR (Euro) for Germany, Austria, and other Eurozone countries
• CHF (Swiss Franc) for Switzerland

Shipping Terms for Phone Heaven Zone

Order Cutoff Time: 12:00 AM (GMT+01:00) Central European Standard Time (Berlin)

Order Handling Time: 0 — 2 days, fulfilled: Mon – Sun

Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation via email. This contains all the necessary tracking information so you can always keep an eye on the progress of your delivery.

International Deliveries: We offer free worldwide shipping. Please be aware that no additional costs such as customs duties, taxes, or fees will be incurred for international orders.

Delivery Address: Please ensure you provide the correct delivery address. We cannot take responsibility for deliveries to incorrect or incomplete addresses. Carefully check your delivery address before finalizing your order.

Note: The specified delivery time refers to business days and does not include holidays. If the status of your shipment does not change and you have not received your order, please contact us at support@phoneheavenzone.com. We will investigate the matter and find a solution for you.

Change of Address: Ensure you provide the correct and complete delivery address at checkout. We cannot be held responsible for delays or losses due to incorrect addresses. Contact us immediately at support@phoneheavenzone.com if you need to update your address.

Cancellations: If you wish to cancel your order, please contact our support team as soon as possible at support@phoneheavenzone.com. We strive to process orders quickly, so cancellations may not be possible if the order has already been dispatched.

Damaged Products: If you receive a damaged product, contact our customer support immediately. We will arrange a return, or if you prefer, you can keep the item and we will send a replacement free of charge.

Wrong Model: Should you receive an incorrect model, inform us right away. We will reship the desired product for free.

Shipping Delays: If your item is not shipped within 30 days from the order date, you can choose to get a full refund or request redelivery.

Return Initiation: To initiate a return, contact our customer support with your order number and details of the issue within 90 days of receiving the product.

We strive to deliver your order as quickly and safely as possible. Please choose the shipping option that best suits your needs.

For further questions or concerns regarding shipping, we're here to help. Simply contact us at:

Email: support@phoneheavenzone.com

Contact Details:

Phone Heaven Zone
Razvan Brezan
Eichendorffstraße 4
74343 Sachsenheim
Baden-Württemberg
Germany
USt-IdNr.: DE364391048
Tel: +49 179 5304964
Email: support@phoneheavenzone.com